Digitizing Field Service: Custom Mobile App Boosts Technician Capacity by 20%
Delivering a custom, modern mobile application that digitizes field operations, drives efficiency, and seamlessly integrates with legacy ERP systems. This Agile development effort transformed paper-based workflows into a robust mobile solution, providing technicians with real-time work orders and boosting overall service delivery capacity.
Our Challenge
The client relied on paper forms and slow radio dispatch for their field technicians, resulting in delayed service times, lost paperwork, and poor inventory tracking. They needed a robust, secure mobile application that could integrate with their legacy dispatch and ERP systems to modernize field operations quickly.
Our Solution (The Approach): Wisey Way employed an Agile development approach to design and build a native mobile application (iOS/Android). The app provided technicians with real-time work orders, digital inspection forms, GPS routing, and offline data sync capabilities, ensuring continuity of service even without connectivity.
The Result Of Project
Tangible Impact: The custom mobile application digitized the entire field service workflow, increasing the capacity of individual technicians and providing management with real-time operational transparency for the first time.
Results & Long-Term Value:
- Increased technician utilization (completed jobs per day) by 20%.
- Reduced administrative overhead by eliminating paper forms.
- Improved accuracy of inventory tracking by 99%.
- The scalable architecture allows the client to add new modules (e.g., augmented reality diagnostics) easily in the future.
